in Customer Experience

POLL: What’s Hot and What’s Not? Take the Top 10 Changeovers Poll

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We thought we would get your views on some of the latest business, consumer and human experience (HX) transformations that are out there. Tell us what you think about these changeovers – what is hot, and what is not!

  • Multiple Hybrid Physical and Virtual Work Models

    Tell us what you think:

    • Yes
    • No

  • Wide-Ranging Cybersecurity and Data Protection

    Tell us what you think:

    • Yes
    • No

  • CX and EX Transmute to Human Experience (HX)

    Tell us what you think:

    • Yes
    • No

  • Upsurge in Digitalized Customer Engagement

    Tell us what you think:

    • Yes
    • No

  • Balancing Automation with Humanization

    Tell us what you think:

    • Yes
    • No

  • Empathy and Emotions Will Rule

    Tell us what you think:

    • Yes
    • No

  • Growth of Cloud Transformed Contact Centers

    Tell us what you think:

    • Yes
    • No

  • Multi Sourcing and Multi Shoring

    Tell us what you think:

    • Yes
    • No

  • Bye Bye 9 to 5, Hello Gig Workers

    Tell us what you think:

    • Yes
    • No

  • The Rise of the Trust Economy

    Tell us what you think:

    • Yes
    • No

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