in Customer Experience

POLL: What’s Hot and What’s Not – 2021 Business and HX Trends

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As we move into 2021, we thought we would get your views on some of the latest business, consumer and human experience (HX) trends that are out there. Tell us what you think about these trends – what is hot, and what is not!

  • Multiple Hybrid Physical and Virtual Work Models

    Tell us what you think:

    • Yes
    • No

  • Wide-Ranging Cybersecurity and Data Protection

    Tell us what you think:

    • Yes
    • No

  • CX and EX Transmute to Human Experience (HX)

    Tell us what you think:

    • Yes
    • No

  • Upsurge in Digitalized Customer Engagement

    Tell us what you think:

    • Yes
    • No

  • Balancing Automation with Humanization

    Tell us what you think:

    • Yes
    • No

  • Empathy and Emotions Will Rule

    Tell us what you think:

    • Yes
    • No

  • Growth of Cloud Transformed Contact Centers

    Tell us what you think:

    • Yes
    • No

  • Multi Sourcing and Multi Shoring

    Tell us what you think:

    • Yes
    • No

  • Bye Bye 9 to 5, Hello Gig Workers

    Tell us what you think:

    • Yes
    • No

  • The Rise of the Trust Economy

    Tell us what you think:

    • Yes
    • No

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