As we move into 2021, we thought we would get your views on some of the latest business, consumer and human experience (HX) trends that are out there. Tell us what you think about these trends – what is hot, and what is not!
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Multiple Hybrid Physical and Virtual Work Models
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Wide-Ranging Cybersecurity and Data Protection
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CX and EX Transmute to Human Experience (HX)
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Upsurge in Digitalized Customer Engagement
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Balancing Automation with Humanization
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Empathy and Emotions Will Rule
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Growth of Cloud Transformed Contact Centers
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Multi Sourcing and Multi Shoring
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Bye Bye 9 to 5, Hello Gig Workers
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The Rise of the Trust Economy
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