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Richard Branson: 7 Secrets to Customer Service

Richard Branson, business magnate, investor and philanthropist, founded the Virgin Group which controls more than 400 global companies. In this video, Forbes.com contributor and communications coach, Carmine Gallo, shares 7 lessons from Richard Branson that all leaders can, and should, adopt if they hope to build successful companies. They include:
  • Be visible.
  • Express a passionate commitment to servicing the customer.
  • Your employees are your greatest asset.
  • Hire for attitude.
  • Empower employees to make every experience great.
  • Engage in social media with a genuine voice.
  • Have fun.
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