The Path to 2020

What should you know about the path to 2020? What impact will virtual agents, intelligent assistants and prescriptive customer services have on business-to-consumer interactions? How will robo-bosses, wearable tech and employee experience (EX) change work places and labour relations? The future, as we know it, will be radically different and this video predicts what we can expect to see.

What do you think?

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