In this video, global employee experience lead, Lisa Morris shares how organisations competing on customer experience could translate those efforts into the experiences their own employees have. There are 5 principles that organisations need to practice and they include:
- Embrace the whole human;
- Choose connection over utility;
- Synchronize culture, brand and experience;
- Align internal functions across teams; and
- Put employees first.
How do you put these into practice? Lisa explains more in this video.