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Key Ingredients for CX in Telecoms

Which industry reportedly delivers the worst customer experience? A recent LinkedIn poll pointed to the Telecoms sector! Yet 92% of telcos say that CX is a top strategic objective. How do telcos approach customer experience and become better at it? Watch the video. Find out more in this white paper from Colin Shaw, Founder & CEO of Beyond Philosophy: http://bit.ly/2j0iTSD

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