Amazon first announced the concept of drone deliveries in 2013. Moving forward to 2017, and drone deliveries are now a reality, with pilot programmes being conducted with UK aviation authorities. Amazon is also rumoured to be planning parachute deliveries with drones. What does this “new normal” mean for retailers? We explore drone deliveries in this video based on a blog article: Will Drones Transform Customer Service Delivery by Matt Sims, CEO, Teleperformance UK & RSA.