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Africa’s rise as GBS juggernaut
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How are CX service providers responding to pandemic challenges?
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in Customer Experience, Healthcare CX

Patient Satisfaction Declined During Pandemic According to U.S. Consumer Trends Survey Facilitated by Knowledge Executive
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Top 5 Offshore CX Delivery Locations Unveiled
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in Best Practice, Business Continuity

Business Continuity Planning for CX Operations
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How will smarter experiences create smarter jobs of the (near) future?
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Exploring Bogotá, Colombia as a Nearshore CX Delivery Location
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10 Big Changeovers: Watch, Wait and Wonder!
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in Customer Experience, CX outsourcing

New CX Realities with the Biden Administration
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in Innovation experience (IX), Leadership experience (LX)

10 Inspirational and Innovative CX Leaders
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2020 Global IPA and EDO Business Continuity Market Intelligence Report
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in Automotive CX, Best Practice, Business Continuity, Healthcare CX, Retail CX

5 Business Continuity Best Practice Case Studies
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in Digital experience (DX), Technology experience (TX)

5 Key CX Business Outcomes
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in Finance & accounting (F&A), Outsourcing & offshoring, Shared services

2020 Global Finance & Accounting (F&A) Vertical Demand Survey
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in Customer Experience

POLL: What’s Hot and What’s Not? Take the Top 10 Changeovers Poll

Take the Poll
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in IT outsourcing (ITO), Technology experience (TX)

Blockchain all set to disrupt CX strategies and contact center operations
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in CX Files

The length – or lifetime – of customer service interactions and experiences
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in Digital experience (DX)

Advance Insights from Africa Blended AI Survey at Genesys Summit

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Johannesburg, South Africa

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New York, USA

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