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in Customer Experience

Africa’s rise as GBS juggernaut
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in Customer Experience

How are CX service providers responding to pandemic challenges?
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in Customer Experience, Healthcare CX

Patient Satisfaction Declined During Pandemic According to U.S. Consumer Trends Survey Facilitated by Knowledge Executive
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in Customer Experience, Outsourcing & offshoring

Top 5 Offshore CX Delivery Locations Unveiled
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in Best Practice, Business Continuity

Business Continuity Planning for CX Operations
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in Customer Experience

How will smarter experiences create smarter jobs of the (near) future?
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in Business Process, Outsourcing & offshoring

Exploring Bogotá, Colombia as a Nearshore CX Delivery Location
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in Customer Experience

10 Big Changeovers: Watch, Wait and Wonder!
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in Customer Experience, CX outsourcing

New CX Realities with the Biden Administration
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in Innovation experience (IX), Leadership experience (LX)

10 Inspirational and Innovative CX Leaders
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in Best Practice, Business Continuity, Outsourcing & offshoring

2020 Global IPA and EDO Business Continuity Market Intelligence Report
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in Automotive CX, Best Practice, Business Continuity, Healthcare CX, Retail CX

5 Business Continuity Best Practice Case Studies
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in Digital experience (DX), Technology experience (TX)

5 Key CX Business Outcomes
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in Finance & accounting (F&A), Outsourcing & offshoring, Shared services

2020 Global Finance & Accounting (F&A) Vertical Demand Survey
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in Customer Experience

POLL: What’s Hot and What’s Not? Take the Top 10 Changeovers Poll

Take the Poll
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in IT outsourcing (ITO), Technology experience (TX)

Blockchain all set to disrupt CX strategies and contact center operations
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in CX Files

The length – or lifetime – of customer service interactions and experiences
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in Digital experience (DX)

Advance Insights from Africa Blended AI Survey at Genesys Summit

Congratulations. You've reached the end of the internet.

Johannesburg, South Africa

Las Vegas, USA

London, UK

New York, USA

Sydney, Australia

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