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Latest stories

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Blockchain all set to disrupt CX strategies and contact center operations

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The length – or lifetime – of customer service interactions and experiences

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Advance Insights from Africa Blended AI Survey at Genesys Summit

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in CX Files

Automation in Contact Centres – is it Hype or High-Priority?

by Mark Hillary May 9, 2019, 6:15 am
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in Leadership

Bots vs Humans: BBC News Interviews Daniel Julien

by Mark Angus May 2, 2019, 6:33 pm
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in Customer Experience, Leadership

5 Insights for CX Success from the 2019 Customer 360 Summit

by Mark Angus April 24, 2019, 3:29 pm
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in ITO, Outsourcing

Evolving Outsourcing, CX Investments, Cybersecurity, Automation vs Humanization

by Mark April 2, 2019, 10:15 am
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in Banking CX, Healthcare CX, Insurance CX, Retail CX

7 Analysts and Influencers Predict CX Trends for Emerging Verticals

by Mark Angus April 1, 2019, 11:08 am
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in Customer Experience

POLL: What’s Hot and What’s Not – 2019 Business and CX Trends

by Knowledge Executive March 8, 2019, 1:30 pm

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in Customer Experience, HRO

Meet Generation CX

by Knowledge Executive March 5, 2019, 9:11 am
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in Telecoms CX

How Telstra is Improving In-Store Experience

by Knowledge Executive February 24, 2019, 8:56 am
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in HRO, Insurance CX

How Gen Y’s will Affect the Insurance Industry

by Knowledge Executive February 15, 2019, 7:59 am
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in HRO, ITO, Technology

Robotic and Human Capital

by Knowledge Executive February 6, 2019, 4:25 pm
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in Retail CX

How Drones Are Transforming Retail Customer Experience

by Knowledge Executive January 24, 2019, 2:18 pm
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in Employee Experience, HRO

5 Principles for Employee Experience

by Knowledge Executive December 19, 2018, 10:49 am
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in Outsourcing

Facilities Management Outsourcing

by Knowledge Executive December 19, 2018, 12:08 am
3 Shares78 Views
in Banking CX

The Uberization of Banking

by Knowledge Executive December 12, 2018, 7:29 pm
6 Shares84 Views
in Employee Experience, HRO

5 Tips to Improve and Increase Employee Engagement

by Knowledge Executive December 12, 2018, 2:02 pm
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in Retail CX

Apple Store’s Magic CX Formula

by Knowledge Executive December 12, 2018, 1:27 pm
4 Shares98 Views
in Telecoms CX

Telcos Need to Reduce Customer Effort

by Knowledge Executive December 12, 2018, 12:25 pm

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