Knowledge Executive Media Site – Knowledge Executive Media Site

Menu

Switch to the dark mode that's kinder on your eyes at night time.

Switch to the light mode that's kinder on your eyes at day time.

Story Image Audio

Menu

Switch to the dark mode that's kinder on your eyes at night time.

Switch to the light mode that's kinder on your eyes at day time.

Story Image Audio

Latest stories

8 Shares79 Views

Blockchain all set to disrupt CX strategies and contact center operations

8 Shares111 Views

The length – or lifetime – of customer service interactions and experiences

7 Shares105 Views

Advance Insights from Africa Blended AI Survey at Genesys Summit

More stories

Hot Popular

7 Shares201 Views
in CX Files

Automation in Contact Centres – is it Hype or High-Priority?

by Mark Hillary May 9, 2019, 6:15 am
Hot Popular

6 Shares128 Views
in Leadership

Bots vs Humans: BBC News Interviews Daniel Julien

by Mark Angus May 2, 2019, 6:33 pm
Popular

8 Shares262 Views
in Customer Experience, Leadership

5 Insights for CX Success from the 2019 Customer 360 Summit

by Mark Angus April 24, 2019, 3:29 pm
Popular

6 Shares88 Views
in ITO, Outsourcing

Evolving Outsourcing, CX Investments, Cybersecurity, Automation vs Humanization

by Mark April 2, 2019, 10:15 am
7 Shares83 Views
in Banking CX, Healthcare CX, Insurance CX, Retail CX

7 Analysts and Influencers Predict CX Trends for Emerging Verticals

by Mark Angus April 1, 2019, 11:08 am
Popular

8 Shares101 Views
in Customer Experience

POLL: What’s Hot and What’s Not – 2019 Business and CX Trends

by Knowledge Executive March 8, 2019, 1:30 pm

Take the Poll
Newsletter

Get the best viral stories straight into your inbox!

First name:

Last name:

Job position/title:

Email address:

Don't worry, we don't spam
Hot Popular

2 Shares75 Views
in Customer Experience, HRO

Meet Generation CX

by Knowledge Executive March 5, 2019, 9:11 am
4 Shares75 Views
in Telecoms CX

How Telstra is Improving In-Store Experience

by Knowledge Executive February 24, 2019, 8:56 am
6 Shares98 Views
in HRO, Insurance CX

How Gen Y’s will Affect the Insurance Industry

by Knowledge Executive February 15, 2019, 7:59 am
Popular

6 Shares119 Views
in HRO, ITO, Technology

Robotic and Human Capital

by Knowledge Executive February 6, 2019, 4:25 pm
5 Shares64 Views
in Retail CX

How Drones Are Transforming Retail Customer Experience

by Knowledge Executive January 24, 2019, 2:18 pm
4 Shares108 Views
in Employee Experience, HRO

5 Principles for Employee Experience

by Knowledge Executive December 19, 2018, 10:49 am
Hot

2 Shares117 Views
in Outsourcing

Facilities Management Outsourcing

by Knowledge Executive December 19, 2018, 12:08 am
3 Shares78 Views
in Banking CX

The Uberization of Banking

by Knowledge Executive December 12, 2018, 7:29 pm
6 Shares85 Views
in Employee Experience, HRO

5 Tips to Improve and Increase Employee Engagement

by Knowledge Executive December 12, 2018, 2:02 pm
4 Shares80 Views
in Retail CX

Apple Store’s Magic CX Formula

by Knowledge Executive December 12, 2018, 1:27 pm
4 Shares99 Views
in Telecoms CX

Telcos Need to Reduce Customer Effort

by Knowledge Executive December 12, 2018, 12:25 pm

Congratulations. You've reached the end of the internet.

Back to Top

Close Add post

close