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How to Motivate Employees for Greater CX

Motivating employees in real-life situations is challenging. As leaders, we’re asked to understand what motivates each individual on our team. Leaders are also encouraged to rely on the carrot versus stick approach for motivation. Trying to compel others to do something or be motivated is a challenge. Why not consider other ways to motivate employees? This video provides some answers and is based on an article published by the Harvard Business Review by Lisa Lai, an adviser, consultant and coach for some of the world’s most successful leaders and companies.

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